Shipping policy

Shipping Policy

Last Updated: August 25, 2026

Thank you for shopping with Tavunelio. We are committed to providing a clear and reliable shipping experience. Please review the information below regarding order processing, delivery times, shipping charges, and other important details.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

During periods of high order volume, promotional events, or holidays, processing may take slightly longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

United States:
8–15 business days

Canada:
11–16 business days

United Kingdom:
11–16 business days

Australia:
11–16 business days

Delivery times are estimates and may vary depending on your location, local carrier operations, customs processing, weather conditions, holidays, or other circumstances outside our control.

Shipping Fee

Standard shipping is $5.99 per order, unless otherwise stated during checkout or as part of a promotional offer.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout when available.

Please allow some time for the tracking system to update after receiving your shipping confirmation.

If your tracking information has not updated for several days, please contact us and we will be happy to assist you.

Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order.

Customers are responsible for providing the correct:

  • Full name

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Contact information

If you notice an error in your shipping address, please contact us as soon as possible at support@tavunelio.com.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Incorrect or Incomplete Addresses

Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges before they can be resent.

Please carefully review your delivery information before completing checkout.

Delayed Shipments

Most orders arrive within the estimated delivery window, but occasional delays may occur.

Possible causes include:

  • Carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Customs processing

  • Incorrect address information

  • Unexpected transportation disruptions

If your order has exceeded the estimated delivery period, please contact our customer support team so we can help review the shipment status.

Lost Packages

If tracking information indicates that your package may be lost in transit, please contact us at support@tavunelio.com.

We will review the available tracking information and work with the shipping carrier where appropriate.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

  • Check around your property and delivery area

  • Ask household members or neighbors whether they accepted the package

  • Check with your local delivery carrier

  • Allow a short period of time, as some carriers may update tracking before the package is physically delivered

If you still cannot locate your order, please contact our customer support team.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging, when applicable

This information helps us review your request more efficiently.

Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

Where applicable, these charges are determined by local authorities and are not controlled by Tavunelio.

Customers are responsible for any customs duties, taxes, or import-related fees unless otherwise stated during checkout.

Multiple Packages

In some cases, items from the same order may be shipped separately.

If this happens, you may receive more than one package or tracking number. There is no additional shipping charge simply because an order is divided into multiple shipments.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Contact Us

If you have any questions about shipping, tracking, or your order, please contact us:

Email:
support@tavunelio.com

Phone / Text:
(229) 280-6508

Company Name:
DREAMY BAY LIMITED

Business Address:
RM C12, UNIT 4, 10/F DE HUA TOWER
NO.32 HUNG TO ROAD
KWUN TONG, HK

Thank you for choosing Tavunelio. We appreciate your business and are committed to making your shopping experience as smooth and straightforward as possible.