Return Policy

Last Updated: August 25, 2026

Thank you for shopping with Tavunelio. Customer satisfaction is important to us, and we aim to handle order-related concerns in a fair, clear, and reasonable manner.

If you experience any issue with your purchase, please contact us directly at support@tavunelio.com. To help us locate your order quickly, please include your order number and the email address used when placing the order.

General Return Policy

All orders placed with Tavunelio are treated as final sale.

We do not accept standard returns or exchanges unless the product:

Arrives with a verified quality problem
Arrives visibly damaged
Is defective
Is different from the item you ordered

If you believe your order qualifies, please contact our customer support team before returning or disposing of any product.

Damaged, Defective, or Incorrect Items

We do our best to ensure every product is properly prepared before shipment.

However, if your item arrives damaged, defective, or incorrect, please contact our customer support team before taking any further action.

Please inspect your package shortly after delivery and notify us within 7 days of receiving your order.

To help us review your request efficiently, please email support@tavunelio.com and include:

Your order number
The email address used when placing the order
A clear description of the issue
Clear photos or videos showing the damage, defect, or incorrect item
Photos of the packaging or shipping label, if relevant

After receiving the required information, our team will review your case and determine an appropriate resolution.

Depending on the circumstances, this may include:

A replacement
A partial refund
A full refund

Refunds

If your request is approved for a full or partial refund, the refund will be issued to the original payment method used for the order.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

In most cases, refunds appear within 7–12 business days after they are issued.

If you have not received an approved refund after this timeframe, we recommend contacting your bank or payment provider first. You may also contact us at support@tavunelio.com for assistance.

Exchanges

Tavunelio does not provide standard exchanges.

Replacement products may only be offered when an item is confirmed to be:

Damaged
Defective
Incorrect

Any replacement must be reviewed and approved by our customer support team.

Unauthorized Returns

Please do not return any products unless you have received specific return instructions and authorization from our customer service team.

Products returned without prior approval may not be accepted.

Unauthorized returns are not eligible for a refund, replacement, exchange, or other resolution.

Please note that our registered business address may not be the designated return warehouse. Do not send returned products to the registered business address unless our customer support team specifically instructs you to do so.