Frequently Asked Questions
Welcome to the Tavunelio FAQ page. Below, you’ll find helpful answers to some of the most common questions about ordering, payment, shipping, delivery, and after-sales support.
If you need further assistance, please contact our customer service team at support@tavunelio.com. To help us assist you more efficiently, please include your Order Number and the email address used when placing your order.
Ordering & Payments
Q: How can I use a discount code?
You can enter your discount code during checkout when paying with PayPal, a credit card, or a debit card.
Please follow these steps:
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Choose the item you would like to purchase and select “Add to Cart.”
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From your cart, click “PAY WITH DEBIT/CREDIT CARD” to continue to checkout. This option works for both PayPal and card payments.
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On mobile devices, tap “Show order summary” to reveal the discount code field.
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On desktop, enter your discount code in the box shown on the right side of the checkout page.
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Once the discount has been applied, complete your payment using PayPal, a credit card, or a debit card.
Q: What payment options are available?
Tavunelio accepts multiple secure payment methods, including:
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PayPal
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Visa
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MasterCard
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American Express
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Diner’s Club
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Most major credit and debit cards
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Apple Pay
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Google Pay
Available payment methods may vary depending on your location and will be displayed during checkout.
Q: How much does shipping cost?
Our standard international shipping fee is generally USD $5.99.
Actual shipping costs may vary depending on your delivery location, order details, or active promotions. The final shipping amount will always be displayed clearly at checkout before you submit payment.
Shipping & Delivery
Q: Do you offer international shipping?
Yes. Tavunelio ships to customers worldwide.
To help improve delivery efficiency, orders may be fulfilled through different warehouse partners depending on stock availability and the destination address.
Q: When will my order arrive?
After your order has been processed and shipped, delivery usually takes approximately 10–20 business days.
Delivery times are estimates and may vary depending on destination, customs processing, carrier delays, public holidays, weather conditions, or other circumstances beyond our reasonable control.
Q: How do I track my package?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.
You may use the tracking number on supported tracking websites, such as 17TRACK, or directly through the relevant shipping carrier’s tracking service.
Q: Why is my tracking number not updating?
Tracking information may take 24–48 hours to appear after the shipping confirmation email is sent.
In some cases, tracking may temporarily stop updating while the package is being transferred between carriers, customs facilities, or sorting centers.
Q: Why did my order arrive in separate packages?
Some orders may contain items stocked in different warehouses.
To reduce waiting time, we may ship items separately. If your order is divided into multiple shipments, each package may have its own tracking number.
Order Changes & Cancellations
Q: Can I change my shipping address, recipient name, or phone number?
Please contact us as soon as possible at support@tavunelio.com with the subject line:
“Urgent: Address Change”
Please include:
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Your Order Number
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The email address used for the order
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The full and updated shipping information
We will make every reasonable effort to update your order before fulfillment begins.
Once your package has already been shipped, we may no longer be able to guarantee address or recipient changes.
Q: Can I edit the items in my order, such as size, color, or quantity?
Order details may be changed if your request is received before fulfillment begins.
Please email support@tavunelio.com with the subject line:
“Urgent: Order Change”
Please provide:
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Your Order Number
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Your Order Email
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A clear description of the changes you would like to make
Once your order has entered fulfillment or has been shipped, changes may no longer be possible.
Q: Can I cancel my order?
If your order has not yet been shipped, cancellation may be possible.
A processing fee may apply where applicable.
Once an order has been dispatched, it can no longer be canceled. Please contact our support team as soon as possible if you wish to request a cancellation.
Post-Delivery Support
Q: My order arrived damaged. What should I do?
We’re sorry for the inconvenience.
Please contact us at support@tavunelio.com and provide:
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Your Order Number and Order Email
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Clear photos or a video showing the damaged product
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A clear image of the shipping label on the package
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A brief description of the issue
Our customer support team will review your case and assist with an appropriate resolution.
Q: What should I do if the product has a defect or quality problem?
Product quality is important to us.
If you believe your item has a defect or quality-related issue, please email support@tavunelio.com with:
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Your Order Number and Order Email
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A brief explanation of the issue
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Clear photos or videos showing the problem
We will review the information provided and assist you with the next steps.
Q: I received the wrong item or something is missing. What should I do?
Please contact support@tavunelio.com and include:
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Your Order Number and Order Email
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Photos or videos of the item you received
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Details of the incorrect or missing item
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A clear photo of the shipping label, if available
Our team will review your order and work to resolve the matter as quickly as possible.
Account & Communication
Q: I did not receive my order confirmation email. What should I do?
Please check your spam, junk, or promotions folder first.
If you still cannot find your confirmation email, contact us at support@tavunelio.com and provide the email address used at checkout.
Our team will help verify your order and resend the confirmation information where available.
Q: I have not received my tracking number. What should I do?
Tracking numbers are generally sent within 1–2 business days after an order has been processed and shipped.
If more time has passed, please check your spam or junk folder first.
You may also contact our customer support team at support@tavunelio.com for assistance.
Contact Information
If you have any additional questions or need help with your order, please contact us:
Brand:
Tavunelio
Email:
support@tavunelio.com
Phone / Text:
(229) 280-6508
Company Name:
DREAMY BAY LIMITED
Registered Address:
RM C12, UNIT 4, 10/F DE HUA TOWER
NO.32 HUNG TO ROAD
KWUN TONG, HK